Dear User,

Thank you for visiting our most Frequently Asked Questions section. If your query is not sufficiently answered here, do not hesitate to call us on +254-3254000 or +254-20-228881-9.

Technical Requirements

What do I need to use the Internet Banking service? What are the minimum PC requirements for using the Internet Banking service?

General Banking Queries

Will I automatically receive an ATM card? Why have I not been receiving my statements? Why are bank rates different from Forex Bureaux? Who can I contact for further information about my account? Where are your branches located? What is the minimum amount required to open an account? What can the CBA ATM do for me? What are your interest rates on savings accounts? What are your correspondent banks around the world? What are your Account Opening Requirements? What are the Commissions? How much does the bank charge for a historical statement? 1. What are the various accounts that CBA has? What is the minimum operating balance? What is a CBA Visa Electron card? How much does the bank charge for an ad-hoc statement?

Card Products Queries

Where are the CBA ATMs located? How can I apply for a CBA Visa credit card? Does CBA issue Credit Cards?

Letters Of Credit

Why does the shilling lose or gain? What is the difference between Treasury Bills and Treasury Bonds? What are the risks involved in investing in Treasury Bills and Treasury Bonds? What are the interest rates? What are the charges levied by your correspondent banks? What are the benefits of investing in Treasury Bills and Treasury Bonds? What are the Bank’s Daily Exchange Rates?. What are inter-bank rates? How much money do I need to acquire Treasury Bills and Bonds? How long will the documents take to arrive at our bank? How do I get the money back after investing in Treasury Bills and Treasury Bonds? How do I fill in an Application Form? How can I apply for Treasury Bills and Bonds? Does CBA tabulate predictions on market trends? Are there any commissions charged, and when do the charges apply?

cba@net Internet Banking Queries

What transactions can I perform through cba@net Internet Banking? What are the benefits of Internet banking? How do I access my account after applying for cba@net?

Technical Support

Why do I get an expiry message when I click on the “Back" button? Who can I contact if I have problems with the cba@net Internet Banking service? What is SSL? What is JavaScript, and why should I allow it to function on my browser? What is a Protocol? What is a "cookie", and why should I allow them to function on my browser? I'm having trouble signing in. I entered my login name and password correctly, but I still can’t log in?

Security Queries

What should I do if I suspect there are unauthorised transactions in my account? What is the user Login name? What if I forget my password? What are the criteria for creating a password? How secure is cba@net Internet Banking? Can I exit by closing the browser window? Can I change my Login name and Password? Can anybody else access my account?

Security Tips

What steps should I take to ensure that my password is safe? Are there any other security tips I should be aware of?

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